Terms and Conditions

For materials buying:

Free delivery will be provided only if purchasing amount is HK$2,000 or above.

For equipment(s) buying:

One time of installation and one year warranty on parts and labour will be included.

The warranty will be void if the equipment is modified without written authorization from the seller, or is mis-used, or is not handled properly as the description specified in the manufacturer’s operation manual. Wearable parts such as light bulb, fuse, glass, o-ring and gasket are not covered by warranty. Service time under warranty period shall be provided between 10:00 to 17:00 from Monday to Saturday except Sunday and Public Holidays.

Payment method:

The company accepts bank transfer and PayPal, all orders will be settled in Hong Kong dollars.

Bank transfer:

Name of Bank:    Hang Seng Bank Limited
Address of Bank:    21 Ma Tau Wai Road, Hunghom, Kowloon, Hong Kong
Swift Code:    HASEHKHH
Account Name:    Oriental Engineering Co., Ltd.
Account Number:    024-278-086731-001

OR

Name of Bank:    OCBC Wing Hang Bank Limited
Address of Bank:   G/F, Henley Building, 5 Queen’s Road Central, Hong Kong
Swift Code:    WIHBHKHH
Account Name:    Oriental Engineering Co., Ltd.
Account Number:    035-805-833186-002

Please keep the deposit slip and fax to +852 2764 1605 or email to sales@oequip.com.

Delivery service:

1. The delivery service is only available locally, and overseas delivery is not available.
2. Delivery service is temporarily not available in the following areas: Lamma Island, Cheung Chau, Peng Chau, any restricted areas and areas where trucks are prohibited.
3. Delivery service is not applicable to delivery locations that cannot be reached by trucks and the floors that are not directly reached by elevators.
4. When the goods are delivered to the designated receiving address, the customer needs to sign for the goods to prove that the responsibility for the goods has been transferred to the recipient. If the recipient is not the payer, you also acknowledge that the recipient’s signature has proved that Oriental Engineering has completed the shipment and delivery responsibility.
5. The actual delivery date and time depends on different factors such as the delivery address, order quantity and manpower arrangements. Oriental Engineering will try its best to arrange the best and fastest delivery date and time, and Oriental Engineering reserves the right of any final decision.

Return policy:

1. After your order is paid, Oriental Engineering cannot modify the order for you.
2. After you complete the payment, Oriental Engineering cannot cancel the order for you.
3. If you find any damage to the goods, receive the wrong goods, damage or defects when the goods arrive, or missing goods, please call 2333 0181 to notify the customer service within 3 working days. Please keep the relevant receipt for replacement purposes.
4. Products that have been opened, used or damaged cannot be returned or exchanged.

Weather influence:

1. Tropical cyclone warning signal No. 8 or above:
When the Observatory announces that typhoon signal No. 8 or above will be hoisted in the next two hours, Oriental Engineering’s delivery service and customer service department will gradually stop providing services. Oriental Engineering will try its best to arrange the best and fastest delivery date and time when the weather condition has resumed normal.

2. Red/black rainstorm warning:
The delivery service may be suspended. If the current situation does not allow delivery on the same day, the new delivery time will be decided separately. Oriental Engineering will try its best to arrange the best and fastest delivery date and time when the weather condition has resumed normal.

Oriental Engineering reserves the right to modify the above terms and conditions at any time without prior notice. In case of any dispute, the final decision of Oriental Engineering will prevail.

If you have any enquiries about online ordering and delivery services, please call the customer service hotline (852) 2333 0181 or email to sales@oequip.com (Service hours: Monday to Saturday from 10:00 am to 5:00 pm, except Sunday and Public Holidays).